Return Policy for Manual Outdoor Trash and Aluminum Can Compactor

We want you to love your Manual Outdoor Trash and Aluminum Can Compactor! If you’re not fully satisfied, our straightforward return policy ensures a hassle-free experience.

30-Day Money-Back Guarantee

• Eligibility: Return the compactor within 30 days of delivery for a full refund, provided it’s unused, in original condition, and in original packaging with all included tools and components.

• Process:

  1. Contact our customer support team at louis@ollieboi.com within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

  2. Package the compactor securely in its original packaging, including all parts and tools.

  3. Ship the item to the address provided with your RMA number clearly marked on the package.

• Refund: Upon receiving and inspecting the returned compactor, we’ll issue a full refund to your original payment method within 7-10 business days. The original shipping cost (if applicable) is non-refundable unless the return is due to a defect or error on our part.

Defective or Damaged Products

• Eligibility: If your compactor arrives damaged, defective, or with missing parts, we’ll replace it or issue a full refund, including return shipping costs, at no charge.

• Process:

  1. Email louis@ollieboi.com within 7 days of delivery with photos of the damage or defect and your order number.

  2. We’ll provide a prepaid return shipping label and an RMA number.

  3. Return the item within 14 days of receiving the label.

• Resolution: Upon inspection, we’ll ship a replacement within 5-7 business days or issue a full refund, based on your preference.

Non-Returnable Items

• Compactors that are used, damaged by the customer, or missing parts/packaging are not eligible for return.

• Returns without an RMA number will not be accepted.

Return Shipping Costs

• Customer-Initiated Returns: You are responsible for return shipping costs unless the product is defective or we shipped the wrong item.

• Defective/Damaged Items: We cover return shipping costs for defective or damaged products.

Contact Us

For questions or to initiate a return, email us at louis@ollieboi.com. Our team is here to help!

Note: This return policy applies to purchases made directly from yourwebsite.com. Consult local regulations for proper disposal of packaging materials. Results may vary based on product usage.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at louis@ollieboi.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at louis@ollieboi.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at louis@ollieboi.com.